Privacy policy

This Privacy Policy describes how Crafted Couture Co. (“Crafted Couture,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). For the purposes of this policy, “you” and “your” refers to any user of our Services, including customers, visitors, and others.

By using our Services, you consent to the practices outlined in this Privacy Policy. If you disagree with any part of this policy, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. The most current version will always be posted here with the “Last updated” date at the top.

2. Information We Collect

We collect various types of personal information depending on how you interact with us:

A. Information You Provide Directly

  • Name, email, phone number, and address

  • Account credentials (username, password)

  • Order and billing details

  • Shopping activity (e.g., cart items, wishlists)

  • Communication and support messages

You may decline to provide certain information, but this could limit your access to features or services.

B. Information Collected Automatically (Cookies & Usage Data)

We use cookies and similar technologies to collect:

  • IP address and browser/device type

  • Interactions with the Site (pages viewed, clicks)

  • Session information and preferences

For details on Shopify cookies, visit Shopify’s Cookie Policy.

C. Information from Third Parties

We may receive information about you from service providers such as:

  • Shopify

  • Payment processors

  • Analytics tools

  • Marketing platforms

We treat this data in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Manage your account and preferences

  • Provide customer support

  • Send marketing communications (if opted-in)

  • Personalize and improve your experience

  • Prevent fraud and ensure security

  • Comply with legal obligations

4. How We Share Your Information

We may share your personal information with:

Category Recipients
Identifiers (e.g. name, contact info) Vendors, marketing partners
Commercial info (orders, support data) Fulfillment services, analytics tools
Internet or device info (Usage Data) Analytics and advertising partners

We may also disclose data to comply with legal processes, during business transfers (e.g., merger), or to affiliated entities.

We do not sell or share sensitive personal information or use it to infer characteristics.

5. User-Generated Content

Any information you post publicly (e.g., product reviews) is accessible to others and not protected by this Privacy Policy. Be cautious when sharing personal information online.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

7. Children’s Privacy

Crafted Couture Co. does not knowingly collect data from anyone under the age of 16. If we become aware that a child has submitted personal information, we will delete it. Parents may contact us at support@craftedcoutureco.co to request removal.

8. Data Security and Retention

We implement reasonable measures to protect your personal data. However, no system is completely secure. We retain your information as needed for business, legal, or compliance purposes.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access – Know what personal data we collect

  • Deletion – Request we delete your data

  • Correction – Fix inaccurate information

  • Portability – Request a copy of your data

  • Restriction/Objection – Limit or object to processing

  • Withdraw Consent – Opt out of certain uses

  • Appeal – Contest automated decisions

To exercise any of these rights, contact us at support@craftedcoutureco.co. We may need to verify your identity.

We do not discriminate against users for exercising their privacy rights.

10. International Users

If you’re accessing our Services from outside your home country, your data may be transferred and processed in other countries, including the U.S. We implement safeguards like Standard Contractual Clauses where legally required.

11. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please reach out to us:

📧 Email: support@craftedcoutureco.co