Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at support@craftedcoutureco.co

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions, you can always reach us at support@craftedcoutureco.co

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We’ll evaluate the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., personalized or made-to-order items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you're unsure about your item’s eligibility, feel free to reach out before starting a return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our general return policy, the item must be:

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@craftedcoutureco.co